More taxis on Abu Dhabi roads as two-shift system launched

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By Ramona Ruiz  www.thenational.ae

ABU DHABI // More cabs will be available in the city by the end of the year when 10 per cent of the 7,804 drivers adopt two shifts, said an official at Abu Dhabi’s taxi regulator, TransAD.

“We’ll have two drivers per taxi to maximise efficiency,” said Yousef Al Madani, director of the call centre and customer service at TransAD. “We don’t want one driver working 24 hours.”

Booked taxis are expected to arrive within seven minutes. When TransAD launched the call service in November 2008, a year after silver taxis took to the streets, the reaction time was about nine minutes.

Customers can book taxis on 600 53 53 53 from the call centre, manned by 32-multi-lingual staff 24 hours day. The agents receive taxi bookings, complaints and lost and found inquiries.

Dispatchers use GPS technology to find a taxi nearest to a caller’s address. At the moment, the six franchise taxi companies operate 7,149 cabs. More info

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